College Responsibilities

It is the College's responsibility to provide you with a safe and supportive learning environment.  The College provides a variety of support services to achieve this and it will provide you with information about the support available and how to access it.

Privacy - Student Personal Information

  1. The College will collect information from you at enrolment for general student administration.  This information may also be used for planning, communication, research, evaluation and marketing activities. Your personal information is stored securely and only authorised College staff have access to your information.  
  2. Your personal information may be disclosed to Commonwealth and State Government Agencies.
  3. If you are an apprentice/trainee, your personal information, attendance details, progress and results may be disclosed to your employer.
  4. In accordance with the Information Privacy Principles, no further access to your enrolment information will be provided to any other organisation or persons without your consent unless authorised or required by law.

Harassment

Harassment is any form of verbal or physical behaviour that is unwanted, unwelcome and unreciprocated that makes the learning environment unpleasant, humiliating or intimidating for the person who is the target of that behaviour.  If you consider that you have been harassed you should let the person know that you object to their behaviour and do not want it repeated. If you do not feel comfortable talking to the person or they continue with the behaviour, you should speak to your teacher or the ACE North Coast Principal. 

You can discuss the matter with any of these people without having to make a formal complaint.  All discussions are confidential.  You also have the right to lodge a formal complaint of misconduct against the person harassing you.

Complaints/Grievance Procedures

A grievance may arise if you believe that an incorrect decision or inappropriate behaviour has adversely affected your rights.

The grievance process is made up of formal and informal academic and non-academic appeals processes.

Informal appeal process

You should first try to achieve resolution of any grievance (academic or non-academic) through an informal approach to the staff member or person responsible for the action. Alternatively, you can provide feedback to the College through the College feedback mechanism.  If all or part of the grievance remains unresolved, you may wish to submit a formal appeal to resolve the grievance.

Formal appeal process

  1. If you have been unable to resolve your grievance through an informal process, you have the right to submit a written complaint to the College Principal. The College Principal will notify the relevant staff member of the grievance and, depending on the nature of the complaint, will decide the appropriate action to resolve the grievance. The Principal will respond to you within seven days of receiving your written complaint.

  2. If you consider that the response to a disciplinary or misconduct decision is unsatisfactory, you have the right to appeal to the College Appeals Committee.

  3. If you consider that the response to an academic decision is unsatisfactory, you have the right to appeal to the College Academic Appeals Committee.

  4. These committees will review the circumstances of the dispute and make a decision on the matter. Should you require a hearing, a meeting will be organised to discuss the matter.

  5. If you still feel that the Appeals Committee decision is unsatisfactory you should contact the New South Wales Department of Education or the National Training Complaints Hotline.

Equity and Diversity

Equity is about making sure that every person can access the training information and support they need to be an active member of the community, to get a job or to be employed throughout life.

ACE North Coast offers a range of specialised services for people with a disability, people from culturally and linguistically diverse backgrounds, Aboriginal and Torres Strait Islander peoples, Australian South Sea Islander peoples, youth, and people with language, literacy and numeracy difficulties.